Safe first steps, the photos your insurer will want, the urgent fencing notice and who pays for a Victorian dividing fence, in plain English.
| Situation | What to do |
|---|---|
| Someone hurt, a fire, or any danger to life | Call 000 |
| Powerline down, including onto a fence | Energy Safe Victoria: treat it as live, stay more than 8 to 10 metres away and never touch anything it may be touching, including metal fences. Call 000 if lives are in danger; otherwise report it to your electricity distributor and the police |
| Tree on the house, roof damage, or a tree blocking your way out | VICSES, 132 500 |
| Fence down, nothing else damaged | VICSES does not list fence-only damage among the jobs it attends. Talk to your neighbour, your insurer, then a fencing contractor |
| You and your neighbour cannot agree | Dispute Settlement Centre of Victoria (free), 1300 372 888 |
Enter your address, draw the fallen fence line on the satellite map, and get a free online instant estimate: a starting figure for you, your neighbour and your insurer. Your on-site measure and written quote are free, with no obligation and no deposit to book.
Get my instant estimate →Moneysmart's advice for any home insurance claim is to take lots of photos and videos before you move anything. For a fence, capture:
Often, but it depends on your policy. Moneysmart notes that most home insurance covers storms, including strong winds. Whether your fence is covered, and for how much, comes down to your building policy: insurers commonly exclude wear and tear, rot, termites and poor maintenance, and some policies cap or exclude fences. A sound fence flattened by a severe wind is a very different claim from one whose posts had already rotted through.
Read your product disclosure statement (PDS) and, as Moneysmart advises, talk to your insurer before spending money on repairs. Each owner may be able to claim their share on their own policy, so weigh your excess against your half. If a claim is declined, you can complain to the insurer and then to the Australian Financial Complaints Authority (AFCA).
Your insurer decides the claim, not us, but these are the signs we read on site.
| Part | Points to sudden storm damage | Points to long-term deterioration |
|---|---|---|
| Posts | Snapped through sound timber, or levered out with the concrete attached | Soft, hollow or rotten at ground level |
| Rails | Torn off with fresh, clean splintering | Already sagging; rusted or pulled nails |
| History | Stood straight until a wind event or falling tree | Leaning for months and getting worse |
The Victorian Government's position: dividing fences are joint property, and neighbours contribute equally to a sufficient dividing fence (for homes, its example is a 1.8 metre timber paling fence). If one neighbour wants better than sufficient, they pay the difference. Shared costs can include removing the old fence, clearing the line, surveying and temporary barriers. The exception: a neighbour who damaged the fence deliberately or through negligence must pay for the repairs.
| What happened | Who usually pays |
|---|---|
| A sound fence blown down by wind | Shared equally for a sufficient replacement |
| A healthy tree from either yard falls in a severe storm | Generally shared equally |
| A tree known to be dead or dangerous, left that way, falls on the fence | Possibly the tree owner, if it amounts to negligence. Get advice |
| A neighbour, their car or their contractor damaged it | That neighbour pays for the repairs |
| One owner wants a taller or fancier fence | That owner pays the difference |
Whether a fallen tree counts as negligence depends on the facts. Talk to your neighbour first, with your photos, then the free Dispute Settlement Centre of Victoria. See who pays for a dividing fence and what to do if your neighbour won't pay. Renting? Most residential tenants do not have to contribute; tell your rental provider in writing.
Normally you give a Fencing Notice before work starts. The Fences Act 1968 makes an exception for urgent work; its examples (section 23) are a dividing fence damaged or destroyed by a falling tree or branch, fire or flood. The official form also requires that it was impracticable to give a normal notice first, with reasons such as animals escaping or an unfenced pool.
You do the urgent work, then give your neighbour an urgent fencing notice (section 24) setting out:
Your neighbour has 30 days to respond; if they disagree or do not respond, the matter can go to the Magistrates' Court. The Victorian Government says to almost always use a standard notice and to talk to your neighbour first, and suggests sending any notice by registered post so you have proof it arrived. Official forms are at vic.gov.au/fencing-notice. Our free Fencing Notice generator fills in a standard notice; for urgent works already done, use the official urgent form.
Many fences survive the storm but lean further with every windy day. Warning signs: posts that wobble or have snapped at ground level, rails pulling off posts, a gap at the base, or the fence leaning into the neighbour's garden. Unless it is about to fall on someone, it is not urgent, so use a standard Fencing Notice. Brace it for safety if needed, and tell your neighbour: it is joint property. If only a few palings are loose, a handyman repair may be all you need. If the posts have gone at ground level, the whole line usually needs replacing (see how long a fence lasts).
A solid paling fence works like a sail, loading the posts, footings and rails. What decides whether the new one stands up to the next storm:
Comparing quotes? Line up posts, footings and rails, not just totals (how to compare fence quotes). Removing the fallen fence is itemised (old fence removal), gates are priced separately (gates), and vegetation removal and plant protection are not included. Going steel this time? See Colorbond fencing, or the full fence replacement process.
Start with the free online instant estimate, then book the free on-site measure. Measures need at least 24 hours' notice (no same-day visits). A standard boundary fence is typically built in one to two days on site once booked, but lead times vary and spring storm weeks are busy. You get a realistic start date at the measure, not a promise.
We build across Melbourne, mostly in the south-east near our Heatherton base: Heatherton, Mentone, Mordialloc, Bentleigh, Black Rock, Frankston, and fencing contractors in Cheltenham and Brighton. See timber fencing in south-east Melbourne.
Usually both neighbours. A dividing fence is joint property, and neighbours generally contribute equally to a sufficient dividing fence. The exception is deliberate or negligent damage: the neighbour who caused it pays for the repairs. If you cannot agree, the Dispute Settlement Centre of Victoria offers free help.
Often, but check your policy. Most home insurance covers storms, yet wear and tear, rot, termites and poor maintenance are common exclusions, and some policies limit fence payouts. Photograph the damage, read your product disclosure statement and talk to your insurer before paying for repairs. Each owner may be able to claim their share on their own policy.
Only if the work is genuinely urgent: the fence was damaged or destroyed, for example by a falling tree or branch, fire or flood, and it was impracticable to give a normal Fencing Notice first. You then give an urgent fencing notice to seek your neighbour's share. Otherwise, give a standard Fencing Notice and allow 30 days.
It depends on the circumstances. A healthy tree brought down in a severe storm is usually nobody's fault, so the new fence is generally shared equally. If the tree was known to be dead or dangerous and was left that way, the tree owner may be liable for negligence. Talk to your neighbour first, then the Dispute Settlement Centre of Victoria.
Tell your neighbour, keep people and pets clear, and brace it if it could fall. A leaning fence is not usually urgent, so use a standard Fencing Notice. If only a few palings are loose, a handyman repair may be all you need. If the posts have gone at ground level, the whole line usually needs replacing.
We focus on full replacements rather than repairs. If only a few palings or a rail need fixing, a local handyman is usually the better and cheaper option. If posts have snapped or rotted at ground level, or a long section is down, we can replace the line: start with a free online instant estimate, then a free, no-obligation on-site measure and written quote.
Get a free online instant estimate, then book a free, no-obligation on-site measure for a written quote that can be split across both owners and handed to your insurer. No deposit to book. Hardwood posts are standard; gates and old fence removal are itemised separately.
Get my instant estimate → Call 0433 938 540General information only, current at October 2026. It is not legal or insurance advice. Fencing law, pool barrier rules and insurance policies change and depend on your circumstances: check your policy with your insurer, confirm pool barrier requirements with your council or a registered building surveyor, and contact the Dispute Settlement Centre of Victoria (1300 372 888) or a lawyer about a dispute with your neighbour.
Sources: Victorian Government, Fencing in Victoria and Fencing Notice templates (standard and urgent forms, updated 26 February 2026); Fences Act 1968 (Vic), sections 23 and 24; Dispute Settlement Centre of Victoria; Energy Safe Victoria, electrical emergencies; VICSES, when to call; Moneysmart, how to make a home insurance claim and storm, flood and fire insurance; Insurance Council of Australia, help in disasters; Building and Plumbing Commission, pool and spa safety barrier inspections. This guide is general information, not legal advice.